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Senior Salesforce Administrator
Shara Gundersen

I help organizations adopt better systems — and actually use them.

Customer Success · Salesforce · AI-Enabled Ops · Orem, Utah

Customer Success Onboarding Implementation Salesforce AI-Accelerated Remote / Utah
Connect With Me View My Work
Career Impact
0%
Customer retention increase
0
Apex classes analyzed with AI
0+
Salesforce users supported
0%
Faster reporting via dashboards
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About Me

People-first. Process-driven. Genuinely good with people.

"I've spent my career helping people do their work better."

I started as a music educator — building orchestra programs from nothing at five elementary schools and two secondary schools across Utah. What I learned there about communication, training, and helping people through change has shaped everything I've done since.

After earning my Master's in Education Administration at BYU, I moved into the technology industry as a Salesforce professional. I can do the technical work — but what I'm genuinely great at is communication, training, relationship-building, and helping people and organizations go through change successfully.

I use AI as a real differentiator. At Fusion HCS I applied AI to accelerate an analysis across 2,583 Apex classes — surfacing issues that had gone undetected for years, in a fraction of the time it would have taken traditionally.

I'm now looking for a Customer Success, Onboarding, or Implementation role where I can combine that technical fluency with the people skills that have defined every stage of my career.

🤝

Relationship Building

I build genuine trust with clients, stakeholders, and teams.

🎓

Training & Enablement

20+ years designing programs that make complex things clear.

⚙️

Process Design

Translating messy business problems into clean, working systems.

🤖

AI-Accelerated Work

Using AI to do in hours what used to take weeks.

📣

Stakeholder Management

Translating technical findings into clear business action.

🛠

Change Management

Helping people adopt new systems without friction or fear.

Work With Me →
Experience

Where I've made an impact

A track record of measurable results across healthcare, enterprise, consulting, and education.

Fusion HCS
Jun 2025 – Mar 2026
Senior Salesforce Administrator
  • Sole Admin/Developer in a complex healthcare staffing environment spanning staffing, billing, payroll, credentialing, and provider recruitment.
  • Applied AI to analyze 2,583 Apex classes, 100+ flows, 65 custom objects, and 10+ managed packages — surfacing 16 high-priority issues affecting data integrity and business continuity.
  • Delivered a prioritized remediation roadmap translating deep technical findings into clear business action.
  • Created governance documentation and an ownership matrix to sustain the organization beyond the engagement.
AI-Accelerated Analysis 2,583 Apex Classes 16 Critical Issues Found Governance Framework Built
Delta Air Lines
Mar 2023 – Jun 2025
Salesforce Administrator
  • Enterprise Agile environment supporting Baggage and SkyMiles operations — gathering complex requirements from multiple stakeholders and delivering scalable solutions.
  • Built and led end-user training programs and self-service documentation across large enterprise teams.
  • AWS integration with Service Cloud and webhook-driven automation; designed full regression suite for platform stability.
  • Achieved 15% reduction in case handling time and 40% improvement in data integrity.
15% Case Time Reduction 40% Data Integrity Improvement Enterprise Scale Agile / Scrum
Mynt Digital Media
Jul 2021 – Aug 2024
Salesforce / CRM Consultant
  • Increased account revenue 40% in 8 months and grew business accounts 30% in 6 months while retaining 100% of existing clients.
  • Reduced lost revenue margins 75% through customer response automation.
  • Administered Service Cloud for 150+ users — integrations, dashboards, onboarding, and training.
  • Designed executive dashboards that cut reporting turnaround by 80%; designed CRM for Rays Solar Cleaning yielding 45% customer acquisition increase in 5 months.
40% Revenue Growth 75% Revenue Loss Reduction 80% Faster Reporting 150+ Users
Touchpoint CRM
Feb 2021 – Dec 2022
Salesforce Admin & Consultant
  • Improved customer retention 52% and new revenue 25% in 9 months for Deseret Digital Media.
  • Reduced contract data loss 50% for Teamsters Local 2010 via DocuSign automation and data governance; increased overall revenue 15% in 10 months.
  • Designed custom sales pipeline for Digital Watchdog — 30% case response time reduction.
  • Supported adoption through training modules, documentation, and video tutorials across a multi-client portfolio.
52% Retention Improvement 25% Revenue Increase 50% Data Loss Reduction Multi-Client Portfolio
Alpine School District
Sep 2006 – Aug 2021
Program Director / Educator
  • 15 years building programs, training adults, and leading change across Utah's largest school district.
  • Built K-12 orchestra programs at 5 elementary and 2 secondary schools from nothing; founded Lindon Chamber Music Society, T.A.C.O., and Lindon Youth Orchestra.
  • Designed and delivered statewide training programs for adult learners and educators across Utah.
  • Teacher-on-special-assignment leadership role at Skyridge High School; earned Master's in Education Administration at BYU concurrently.
Statewide Training Programs Program Founder 15 Years Leadership Built from Zero
Quantified Impact

Numbers that tell the story

These aren't projections. These are results I've delivered for real clients.

0%
Customer retention increase
Deseret Digital Media
0%
Account revenue growth
in 8 months
0%
Customer acquisition increase
Rays Solar Cleaning, 5 months
0%
Faster reporting turnaround
via executive dashboards
0%
Lost revenue margin reduction
via automation
0%
Account growth while retaining
100% of existing clients
0
Apex classes analyzed
AI-accelerated at Fusion HCS
0+
Salesforce users supported
simultaneously
Let's talk about what I can do for you →
Skills & Expertise

What I bring to the table

Technical fluency paired with the people skills to make it stick.

Salesforce Platform
Core Technical
Service Cloud Administration
Flow & Process Builder
Custom Objects & Page Layouts
Reports & Dashboards
Access Control & Security
DocuSign · Pardot · Advendio · AWS
Apex Class Analysis
Org Governance & Cleanup
Sandbox & Release Management
VS Code & Salesforce CLI
Customer Success & Ops
People & Process
Customer Success Management
Onboarding Program Design
Account Growth & Retention
Stakeholder Management
Executive Communication
Requirements Gathering
Change Management
UAT Design & Management
Cross-Functional Collaboration
Agile / Scrum
AI & Emerging Tools
Differentiator
AI-Accelerated Analysis
Pattern Recognition at Scale
Process Optimization via AI
Automation Conflict Detection
Data Integrity Analysis
Webhooks & REST API
AWS Integration
Google Workspace
Dataloader · AppExchange
Continuous Learning Mindset
Education & Certifications

Foundation of expertise

Education

Master of Administration
Brigham Young University (BYU) · Provo, UT
B.S. Communicative Disorders
Utah State University · Logan, UT
B.A. Music Education & Performance
Idaho State University · Pocatello, ID

Certifications

☁️
Salesforce Certified Administrator
Salesforce · Active
🏛
Education Administration Certification
State of Utah
📋
Teaching Accreditation
Idaho & Utah · Current
📊
PMI PMP Bootcamp
Project Management Institute
Let's Connect

Ready to build something great together?

I'm actively looking for a Customer Success, Onboarding, or Implementation role where I can combine deep Salesforce expertise with the communication and training skills that have defined my career. If that sounds like a fit — let's talk.

I'm open to Utah County, Salt Lake metro, and remote opportunities.

✉ shara@sharagundersen.com 📞 (801) 368-1636 💬 WhatsApp: (801) 368-1636 in linkedin.com/in/shara-gundersen-69590743
Shara Gundersen
Customer Success · Salesforce · AI-Enabled Ops
Email shara@sharagundersen.com
Phone / WhatsApp (801) 368-1636
LinkedIn shara-gundersen-69590743
Website sharagundersen.com
Location Orem, Utah · Open to Remote
Send Me a Message